Global Payments • B2B SaaS • POS & Admin Tooling
At Global Payments
I led end-to-end UX across multiple verticals, improving merchant tools and redesigning core POS workflows. My contributions to product quality and strengthening communication and collaboration between product managers and designers led to my promotion from Senior to Lead Product Designer.
♡ Proudest Work
Checkout Flow Redesign
UX Enhancement • Leadership • Prototype
Focusing on streamlining the checkout experience to reduce drop-off rates while enhancing collaboration and communication between design and product through clear delegation and cross-functional alignment.
Multi Location Access
Back Office • Desktop • Mobile (handheld)
Designed the end-to-end multi-account experience for restaurant merchants managing multiple concepts under one login, including an account selection landing page, an admin portal account switcher, and user-to-account assignment flows.
🔒 Password protected — request access from JZ
Deposit Threshold
Admin Tooling • Systems Thinking • Scalable Workflows
A high-leverage admin experience redesign that helped reduce payment exceptions and user error by introducing clear, configurable thresholds with layered permissioning and validation feedback.
Best viewed on desktop