At Global Payments

I led end-to-end UX across multiple verticals, improving merchant tools and redesigning core POS workflows. My contributions to product quality and strengthening communication and collaboration between product managers and designers led to my promotion from Senior to Lead Product Designer.

Proudest Work 💅🏻

Checkout Flow Redesign

Global Payments

UX Enhancement • Leadership • Prototype

Focusing on streamlining the checkout experience to reduce drop-off rates while enhancing collaboration and communication between design and product through clear delegation and cross-functional alignment.

Deposit Threshold

Global Payments

👋🏼 BEST VIEWED ON DESKTOP

Admin Tooling • Systems Thinking • Scalable Workflows

A high-leverage admin experience redesign that helped reduce payment exceptions and user error by introducing clear, configurable thresholds with layered permissioning and validation feedback.

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